Support centre
Clear answers for every step.
Opening an account, topping up your wallet, delivery and refunds, and connecting your own shop — explained plainly.
- Delivery
- Within secondsfor most orders, in the API response
- Failed orders
- Refundedto your wallet, automatically
- Top-ups
- CryptoUSDT · BEP20 only · credited on confirmation
- API
- 60 / minrequests per key · v1.0.0
01 How to start
From first message to first order
Accounts are opened by our team; after that everything runs through the reseller API.
Ask for an account
Reseller accounts are opened by our team. Once yours is open, you receive your own API key.
Keep your API key safe
Your
sk_live_key is shown exactly once when it is issued. Store it like a password — it is stored hashed on our side.Top up your wallet
Open a crypto checkout with
POST /api/v1/topup; the balance is credited automatically once the payment confirms.Quote, order, receive
Quote the exact price, place an order and receive the codes in the API response or by signed webhook.
# Check your account and balance
curl https://s-ai.live/api/v1/me \
-H "X-API-Key: sk_live_…"
# Browse the live catalogue
curl https://s-ai.live/api/v1/products \
-H "X-API-Key: sk_live_…"
02 Payments & top-ups
Top up in crypto, credited automatically
Your wallet is kept in US dollars, the same currency as every price. Pay with USDT · BEP20 — send only that asset on that network; anything else cannot be credited. No ticket, no waiting for someone to confirm it.
Choose an amount
Call
POST /api/v1/topupwith the amount in USD, within the minimum and maximum set by the shop.Pay at the checkout page
Every top-up opens its own checkout with a one-time address. Send the exact amount shown there.
Credited on confirmation
The balance is credited automatically, minus the gateway fee, as soon as the payment confirms.
Check any payment
Over the API,
GET /api/v1/topup/{id}re-checks one payment andGET /api/v1/topupslists the last 25.
03 Delivery & refunds
Every order ends one of three ways
Each order is paid from your wallet in one atomic step — you are never charged without an order. What happens next depends only on stock.
- Delivered
In seconds, most of the time
Codes and links are assigned the moment you order and arrive in the API response.
Webhook
order.delivered - Queued
Charged, waiting for stock
If stock is short, the order waits in line and is fulfilled automatically — first in, first out — as soon as stock arrives.
Webhook
order.queued - Refunded
Cancelled, money back
An order that cannot be fulfilled is cancelled and the full amount returns to your wallet automatically — no ticket required.
Webhook
order.failed
Many services are available from more than one source. The cheapest available source is shown first, and you can pick another one if you prefer.
04 API help
Connecting your own shop
A plain REST API with one header for authentication. The full reference, a price simulator and an interactive console live on the developers page.
- Base URL
s-ai.live - Authentication
X-API-Keyheader - Rate limit60 requests / min per key
- Versionv1.0.0
Getting a key
Your key is issued with your account. It is shown exactly once and stored hashed on our side.
AuthenticationLost or leaked key
Key rotationPOST /api/v1/keys/rotaterevokes the old key instantly and issues a new one.Retrying safely
Send your own
Placing ordersexternal_order_idwith each order. A retry returns the original order instead of charging twice.Testing for free
The console issues a free
Try the consolesk_test_sandbox key. Sandbox orders deliver test codes and never touch live stock.
05 Questions & answers
Plain answers, no small print
Short, plain answers to common questions about accounts, payments, delivery and the API.
How do I start?
Reseller accounts are opened by the operator; contact details are not published yet. Meanwhile you can try the whole API for free with a sandbox key from the developers page.
How fast is delivery?
Most items arrive within seconds — directly in the API response. If in-house stock runs short, the order is charged, queued and delivered first in, first out on restock. If a supplier service is out, the order is refused and nothing is charged; if a supplier fails after purchase, you are refunded automatically.
How do I pay?
Top up your wallet with USDT on the BEP20 network. Each top-up opens its own checkout — send only that asset on that network, anything else cannot be credited. The balance is credited automatically, minus the gateway fee, as soon as the payment confirms.
Can I connect my own shop or bot?
Yes. Every reseller can issue an API key: live catalogue and stock, exact quotes, idempotent orders and signed webhooks. Everything is described in the API documentation.
What does “multiple sources” mean?
Many services are available from more than one source. The cheapest in-stock source is listed first and you can pick another one if you prefer.
What if an order fails?
Orders that cannot be fulfilled are refunded to your wallet automatically. If only part of an order can be fulfilled, you receive what was delivered and the rest is refunded.
06 Contact
Still have a question?
No public support contact is listed right now. The API documentation explains accounts, keys, orders and webhooks end to end.
Keep your API key private — it is shown only once. If it is ever exposed, rotate it straight away with POST /api/v1/keys/rotate.